Privacy Policy

Personal Information

• Account Information: Name, email address, billing address, and contact details
• Payment Information: Credit card details, billing information (processed securely through our payment partners)
• Profile Data: Business information, industry type, and preferences you provide

Usage Information

• Website Content: Text, images, and other content you create or upload
• Technical Data: IP address, browser type, device information, and operating system
• Usage Analytics: How you interact with our service, features used, and performance metrics
• Cookies and Tracking: Session data, preferences, and analytical information

Communication Data

• Support Interactions: Messages, emails, and chat conversations with our support team
• Feedback: Reviews, surveys, and other feedback you provide

Service Delivery

• Generate and host your websites using AI technology
• Process payments and manage your subscription
• Provide customer support and technical assistance
• Maintain and improve service performance

Communication

• Send service updates, security alerts, and administrative messages
• Respond to your inquiries and support requests
• Notify you about new features and improvements

Legal and Security

• Comply with legal obligations and regulatory requirements
• Protect against fraud, abuse, and security threats
• Enforce our Terms of Service and other policies

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

• Payment Processors: Stripe and other payment partners for secure transaction processing
• Cloud Infrastructure: Cloudflare and AWS for hosting and content delivery
• AI Services: Anthropic (Claude AI) for website generation capabilities
• Analytics: Privacy-focused analytics tools for service improvement

Legal Requirements

• When required by law, court order, or government regulation
• To protect our rights, property, or safety, or that of our users
• In connection with a business transaction (merger, acquisition, etc.)

Security Measures

• Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256
• Access Controls: Strict access controls and authentication for all systems
• Regular Audits: Security assessments and vulnerability testing
• Monitoring: Continuous monitoring for security threats and anomalies

Data Centers

Our data is stored in secure, SOC 2 compliant data centers with physical security, redundancy, and 24/7 monitoring.

Data Access and Control

• Access: Request a copy of all personal data we have about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Export your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications

Cookie Preferences

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect service functionality.

Account Deletion

You can delete your account at any time through your account settings or by contacting support. Website data is retained for 90 days after account deletion for recovery purposes.

• Account Data: Retained while your account is active and for 1 year after closure
• Website Content: Maintained during active subscription plus 90 days after cancellation
• Payment Records: Kept for 7 years as required by financial regulations
• Support Communications: Retained for 3 years for quality assurance
• Analytics Data: Aggregated, anonymized data may be retained indefinitely

IDIY.AI operates globally, and your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• EU Users: We comply with GDPR requirements and use Standard Contractual Clauses
• UK Users: We adhere to UK GDPR and data protection standards
• Other Regions: We follow applicable local data protection laws

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you via email for significant changes
• Post a notice on our website for 30 days
• Require your consent for material changes that affect your rights

If you have questions about this Privacy Policy or our data practices, please contact us: